1. Introduction
At GANIFSA ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By using our services, you consent to the practices described in this policy. We encourage you to read this document carefully to understand our practices regarding your personal data.
2. Information We Collect
2.1 Personal Information
Account Information
- Name and contact details
- Email address
- Phone number
- Billing and payment information
- Account credentials
2.2 Vehicle Information
Vehicle Details
- Vehicle registration number
- Vehicle type and category
- Vehicle dimensions and weight
- Environmental classification
2.3 Usage Data
Service Usage
- Route planning history
- Toll calculations
- Feature preferences
- Service interaction patterns
2.4 Technical Data
Device and Browser Information
- IP address
- Browser type and version
- Device type and operating system
- Language preferences
- Access times and dates
3. How We Use Your Information
3.1 Service Provision
- Providing accurate toll road information and route planning
- Processing payments and managing subscriptions
- Maintaining and improving our services
- Customer support and communication
3.2 Service Improvement
- Analyzing usage patterns to enhance user experience
- Developing new features and services
- Conducting research and analytics
- Technical troubleshooting
3.3 Communication
- Sending service updates and notifications
- Providing customer support
- Marketing communications (with consent)
- Legal and regulatory notices
4. Data Sharing and Disclosure
4.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.
Service Provider Categories
- Payment processors
- Cloud hosting providers
- Analytics services
- Customer support tools
- Marketing and communication platforms
4.2 Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication
- Employee training on data protection
- Incident response procedures
6. Your Rights and Choices
6.1 Access and Control
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Export your data in a portable format
- Withdraw consent for processing
6.2 Marketing Communications
You can opt out of marketing communications at any time by:
- Using the unsubscribe link in our emails
- Adjusting your communication preferences in your account
- Contacting our support team
7. International Data Transfers
We may transfer your information to countries other than your country of residence. When we do so, we ensure appropriate safeguards are in place to protect your data and comply with applicable data protection laws.
Data Transfer Safeguards
- Standard contractual clauses
- Data processing agreements
- Privacy Shield certification (where applicable)
- Regular compliance assessments
8. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect or process personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
10. Contact Information
Data Protection Officer
For privacy-related inquiries or to exercise your rights, please contact our Data Protection Officer:
Supervisory Authority
You have the right to lodge a complaint with the Austrian Data Protection Authority:
- Österreichische Datenschutzbehörde
- Barichgasse 40-42, 1030 Vienna
- Website: www.dsb.gv.at